Meet the sales team

The Mountgrange Heritage sales team possesses decades of experience in the Notting Hill and Kensington property market. We have a higher proportion of senior team members than most other local agents. This gives us the edge when it comes to valuing your property and helping you through the often complex buying and selling process.

Michael has over 20 years' experience in selling residential property and holds both a Fellowship in the National Association of Estate Agents and an RICS affiliated honours degree. His energy and enthusiasm are matched equally by his uncompromising professional approach to the business. Michael is a keen cyclist and a lover of the great outdoors; but finds much of his spare time is consumed by his twin daughters.

The property market in central London remains unchallenged as the most important in the world. I have an outstanding team of property professionals who love every minute of dealing with a constant flow of fascinating properties and people.

Susan Dyson

Group Sales Director


After many years as a Sales Director in the Leisure Industry I decided to follow my other passion with a move into property. Over the last 10 years I’ve been fortunate to work at some of the largest London Agencies, especially in the Notting Hill area. Outside of Mountgrange Heritage, when I’m not spending time with my husband, children and Springer Spaniels you can often find me at the front in my favourite HIIT class!

I’m delighted to be part of the Mountgrange Heritage team. Working in a truly independent agency is a breath of fresh air and enables me to focus on providing a personalised service for our customers.

Tim cut his teeth in estate agency in St Johns Wood in 1999 and then moved back to Notting Hill to further his career, the area he knows and loves best and indeed where he grew up. Tim’s focus is on providing exemplary client service in an increasingly corporate marketplace and Mountgrange Heritage with its independent status and competitive edge was an easy choice for his next career move.

Mountgrange Heritage have strong teams in all their offices and have local knowledge to surpass most. It is a delight to be working alongside people who are well respected and more importantly liked by the communities they work in.

Tim and his team were a delight to deal with and kept us in touch at every step of the selling process. They were always on hand to answer calls and emails. Highly recommended!

Vendor, North Kensington

Emma Clowes

Sales Director


After a number of years as an estate agent in Cheshire, Emma moved to London in 2010. Over the last decade she has worked for Marsh & Parsons and Savills gaining knowledge of prime central London working in Maida Vale, Notting Hill, Marylebone and Fulham. Emma’s enthusiasm and passion for the role comes through by her professional approach to customer service and honest advice.

I'm so excited to be working for an independent agency again, offering a bespoke service alongside a brand which has an amazing reputation and a high regard for customer service in the most desirable locations in RBK&C

Gillian Pushkarna

Associate Director


Gillian has been involved with the Kensington & Chelsea property market for the past 30 years. From front office estate agency to the buying and selling of several property developments and running a lettings portfolio in The Borough. Gillian’s extensive experience will help guide any buyer and client in the right direction.

Over the years I have enjoyed living in many areas of The Borough from North Kensington, Notting Hill to Earls Court and Chelsea. I love the diversity and vibe of RBKC. Most weekends you will find me in Kensington Gardens with my family and Honey, my Cocker Spaniel.

Chanel Rapallini

Senior Associate


After several years working in the corporate real estate world Chanel decided to join an independent agency where her client focused approach and passion for property wouldn’t go amiss. Over the last few years, she has worked for Marsh & Parsons and Horton & Garton gaining knowledge of prime west London working in Notting Hill, Chiswick and Brook Green.

I'm thrilled to be working for a family run agency with an amazing reputation. Mountgrange shares my values in delivering a personal and quality service to our clients. I am proud to be working in North Kensington in a thriving residential area on the doorstep of the West End and with a strong sense of community.

Zoe Benson

Sales Associate


After graduating from Ulster University, having grown up in a family working in property, it was only natural for Zoe to follow her true passion and embark on a career in residential sales for a leading Estate Agent in Belfast. Zoe then decided to pursue her dream adventure and make the move to London, bringing a fresh and exciting outlook to one of the largest property markets in the world. In her spare time, she loves keeping active, socialising with friends and all things fashion based.

At Mountgrange Heritage, every individual, both clients and staff are given a warm welcome and provided with the best support system. I am grateful to be part of a team that strives to provide their clients a truly personal service.

Excellent personalised service. Pleasant to deal with team. First class level of communications throughout the entire sales process including feedback in respect of prospective purchasers. Proactive and competent guidance regarding the information necessary for buyers and their solicitors.

Vendor, Kensington

Shantelle Williams-Grant

Office Manager - Kensington


Shantelle has over 10 years' experience within Luxury retail offering the highest quality of customer service. She has brought these skills over to Mountgrange Heritage with an understanding of how to meet the clients' needs and expectations. In her spare time she enjoys long walks taking in the scenic sights of London.

I am passionate about customer service and going above and beyond for my clients. Being at MGH gives me the opportunity to work for a leading independent agency, whilst developing our customer- base, exceeding the needs and expectations of our clients.

Lauren de Wet

Office Manager - North Kensington Office


Lauren started her career in Hotel Management and has subsequently worked in the property industry for over 10 years; she fully understands the importance of true customer service and will always go the extra mile to help. Lauren uses her natural organisational skills to facilitate the smooth running of our busy North Kensington office. Originally from Cape Town, Lauren enjoys playing tennis, is a huge animal lover and enjoys the great outdoors.

I’m incredibly excited to be part of such a passionate and friendly company within such a dynamic community.