Testimonials

If you’ve recently dealt with us and would like to comment, please get in touch. We’re always keen to hear your feedback – please email us at hello@mountgrangeheritage.co.uk

Mountgrange Heritage illustration

Sales testimonials


Excellent personalised service. Pleasant to deal with team. First class level of communications throughout the entire sales process including feedback in respect of prospective purchasers. Proactive and competent guidance regarding the information necessary for buyers and their solicitors.

Vendor, Kensington

Your service was excellent. I was quickly provided with relevant area price statistics, including sold prices of similar flats. I received useful opinions on alternative properties I viewed, and helped me make a decision.

Buyer, Notting Hill

I used other agents but no-one was as flexible and helpful as you. I really got the feeling that your team listened to me and saw me as a person rather than just another enquiry. They provided a more personal, friendly service and I was not passed around from person to person for different parts of the process. I’ve already been recommending you to friends!

Buyer, Kensington

I actually tried a few different agents to sell my flat. Not only did I receive the best attention and personalised service from MGH compared to other players, they also felt like the only agent that was acting in my best interest rather than the agent trying to make a quarterly sales quota or similar.

Vendor, North Kensington

Your difference is that your service is warm and personable. You are more genuine than other agents and seem to have a real sense of empathy. You were also proactive and really tried to get a sense of what would work for me. Your team was also responsive when my previous purchase didn’t go through and proactively thought of options – in fact I ended up buying outside of the area that I originally looked at because of your suggestions.

Buyer, North Kensington

I thought your service was excellent – the best thing was the honesty. Your team went out of their way to get details on lease extension options for the flat and reverted back with as thorough as information as he could obtain.

Buyer, Notting Hill

In all seriousness I would like to thank you both for making the frustratingly convoluted process of buying a house much more pleasant and straightforward than it usually is. Your modus operandi is a breath of fresh air and I promise to sing the praises of Mountgrange Heritage wherever I go!

Buyer, Kensington

To the team that made our dream come true! Thank you for your professionalism and friendly support that guided my daughter and I every step of the way to our new front door! Cheers.

Buyer, Notting Hill

My husband and I purchased an apartment in Holland Park from Mountgrange Heritage. Your team was professional, personable and swift in all dealings with us and has gone the extra mile with our numerous queries and requests. It has been an absolute pleasure dealing with Mountgrange Heritage.

Buyer, Kensington

I had a terrific experience with you! I was constantly kept informed of all viewings in advance and had a text, email or call right after each viewing. My weekly touch point call with you was very helpful. No question was too small and you helped me with finding tradesmen for some work I wanted to get done.

Vendor, Kensington

We are very pleased with the service that we have received from the team at Mountgrange Heritage through the process of selling our property. They were somewhat more proactive than their competitors in taking steps to win the instruction, and their advice in terms of a sales strategy produced an excellent result. At a time when the London residential property market is reported to be struggling, we were also very impressed by the number of viewings that were achieved, and both the level of interest and offers that were generated.

Vendor, North Kensington

Good service. You were all very friendly and professional and I thought your market knowledge was excellent. I chose you because you’re local and have nice staff with a professional attitude who have greatly more manners and professionalism than other large chain agents who do not put the customer first but their own agendas and commission.

Vendor, Notting Hill

Your service was excellent; you knew your facts and gave the best reason for pricing and had facts and examples to back it up. We got what you thought we’d get for the flat so that proves you know your market. You were in competition with a big agent to sell my property and you sold it before them for more than probate. I think that says everything.

Vendor, Kensington

Your team has been friendly and helpful throughout, and much more in touch with the status of the sale than anyone else involved (even my own solicitor!). Your marketing was excellent; the photos and details of the property looked fantastic, and it worked too as I had far more visits than expected, and far more offers than I ever hoped for. I have actually enjoyed working with Mountgrange, and will be sad not to have an excuse to talk to you any more!

Vendor, Notting Hill

Everything and everyone has been both professional and exceptional. Communication is key throughout this process and Mountgrange have been able to keep us at ease whilst other parties involved do the opposite! The marketing of our property was perfect. A buyer was found within 24hrs of the property going back on the market with Mountgrange.

Vendor, Kensington

From the very first phone call to the very last email we were received warmly and professionally, it was this warmth above all that made us choose to go with Mountgrange Heritage as our agents. We were glad we did as we continued to receive this personal touch throughout the process. The sale of our flat was by no means straight forward and at times very bumpy, we were always kept very well informed and up-to-date and they reassured us with their positivity and relentless efforts to make sure a sale was completed as soon as possible. I would have no hesitation in using or recommending them again.

Vendor, Kensington

We were so impressed with Tim Kane & his team at Mountgrange Heritage – we were selling an unusual house in need of modernisation but their fantastic local knowledge of the market & contacts within the industry meant that we had a number of offers within 2 weeks of the house going on the market, and it was sold within a few weeks. Tim & his team were a delight to deal with and kept us in touch at every step of the selling process. They were always on hand to answer calls and emails. Highly recommended!

Vendor, North Kensington

Absolute pleasure to deal with. So refreshing to actually find a decent, helpful sales agent who knows what they’re talking about!

Buyer, Notting Hill

Host testimonials


This is a great location just a short walk from Shepherds Bush and Olympia. The house was well presented and had some food available (as well as a welcome hamper)… The host was very communicative, very friendly and helpful.

Guest, Kensington

Nice spacious home close to Central London with very comfortable and spacious living areas, which is a luxury in London. Very near to Shepherds Bush underground which makes getting into Central London super easy. Rachel was easy to communicate with and made arrangements for our arrival and key drop off. The house was enjoyed by all.

Guest, Notting Hill

The apartment was very well located, the beds were very comfortable, and the responsiveness of the agents were all great.

Guest, Kensington

Amazing place for families. So charming. Especially loved the garden and proximity to everything Notting Hill has to offer.

Guest, Notting Hill

Everything was spotless and it’s an incredibly cute and convenient place to stay. The garden is so warm and it feels like you have your very own private home in Central London… Rachel and the hosts were the stars of the show. We had responses immediately after sending messages, and they made sure that our stay was comfortable, while providing us with all the information we needed. Rachel kept making suggestions throughout that helped our stay in London. Couldn’t ask for more. Will stay here again and again.

Guest, Kensington

Lettings testimonials


London’s best synergy; sales, lettings and management all under one roof and run by a team of friendly, efficient and fun professionals. Living on the other side of the world I really appreciate that everything is handled for me so brilliantly by the team.

Landlord, North Kensington

Mountgrange Heritage have been letting and managing flats for me for many years and I have found everyone in our office to be courteous and extremely efficient without exception. I am extremely impressed with your service.

Landlord, Notting Hill

I think you are a terrific firm. Everyone I dealt with was so nice as well as super-efficient. What I liked about your team was the style in which they dealt with me; promptness in answering and taking personal care of any questions/issues (sometimes even anticipating!)

Landlord, North Kensington

I think you are a terrific firm. Everyone I dealt with was so nice as well as super-efficient. What I liked about your team was the style in which they dealt with me; promptness in answering and taking personal care of any questions/issues (sometimes even anticipating!)

Landlord, North Kensington

Working with you guys is really low hassle, and you’re always very responsive to my questions! I haven’t rented out before so it’s not like I can compare you to anyone else, but for a first-timer like me, it’s really great to have the support I’ve had from you.

Landlord, Notting Hill

We have dogs so the fact that pet friendly properties can be easily picked out on the website from those which do not allow pets is great.

Tenant, Notting Hill

Your service was excellent. You provided me with an excellent flat, which I am very happy with. And when there was a slight problem with the tenancy agreement it was swiftly resolved. I chose you because of your local knowledge and the service provided when valuing my local property.

Tenant, Kensington

Good service.  I received helpful feedback from your team on works required at the property for new letting and her overseeing of the works undertaken. The marketing of the property was very good. The second photo shoot (after re-decoration) was excellent.

Landlord, North Kensington

I liked how proactive your team is; finding a tenant and dealing well with a slightly unusual credit status.

Landlord, Kensington

I just wanted to let you know what a fantastic job you did in helping us find and let our new flat. Throughout the process, Mountgrange Heritage have been extremely responsive, professional and friendly – even helping me measure up the rooms – and it has been a genuine pleasure working with them. A stark contrast to the aggressive tactics of some other agencies (whose calls I ignore). Although flat hunting and the subsequent paperwork is not top of my list of fun activities, I can honestly say this has been an enjoyable experience. Thank you.

Tenant, Notting Hill

Mountgrange Heritage have been successfully letting my small flat for over twenty years now. They have been a pleasure to work with; they have been efficient and have taken time and trouble when details have needed sorting out.

Landlord, Kensington

My experience of the staff at Mountgrange was excellent. I had the misfortune of some bad luck during a tenancy but the prompt response and sympathetic nature of the team made the experience much easier. I wouldn’t hesitate to recommend landlords and tenants alike to work with Mountgrange Heritage.

Tenant, North Kensington

Thank you so very much for all that you have done to make this rental possible. It has been such a pleasure to work with you; you are a real pro – efficient, reliable, thorough and patient!

Landlord, Kensington

Excellent service- polite, sense of humour and you got me a tenant. Can’t ask for more really.

Landlord, Notting Hill

Mountgrange Heritage assisted me in finding accommodation for my family in London. Their support has been really fantastic for someone like me, still based overseas for the moment, and therefore willing to make the best possible use of time during rare trips to London: they quickly understood what we were looking for, and immediately organized a few well targeted visits. We found within a day the house of our dreams! I really believe this is not a matter of luck, but rather coming from their capacity to listen to their client’s needs, and to express honest and sincere opinions about things, rather than trying to sell any kind of product. This is a very rare quality in this business.

Tenant, Kensington

Property Management testimonials


Well done for being so attentive and helpful in restoring our flat to the condition it was in before his tenancy. What would we do without you Laura! Thanks so so much!!. The service received from lettings and management was first class especially as I was in South Africa at the time and any problems were resolved by them.

Landlord, Notting Hill

I want to thank you and your team for the professional way that you have handled my flats over the past few years. When we look to rent the flat out again I will be coming back to you for assistance.

Landlord, Kensington

You were amazing! Quick, understanding and flexible. I would definitely use Mountgrange Heritage again and would recommend anyone else to as well.

Landlord, Notting Hill

What I like about your service was personal attention and prompt dealing. I was given plenty of helpful advice and dealt with a very pleasant young lady too!

Landlord, Kensington

The willingness of your team to help me with the little details – as I live abroad it was harder for me to organise everything without their help. Exemplary customer service.

Landlord, North Kensington