Our manifesto is made up of our core beliefs which are engrained in us and shape every action we take.
Every member of our team has been hand-picked by the Directors because of their passion, commitment and unwavering resilience. This combined with expert local knowledge makes Mountgrange Heritage one of the leading estate agents in Notting Hill, North Kensington and Kensington.
The people who work in our business are more than employees they are part of the Mountgrange Heritage family and we support them both inside and outside of the working environment. Our success is down to the solid team we have built. Many of the senior players have been with us since the start and have been instrumental in building our reputation as the ‘go-to’ independent estate agent in Notting Hill and Kensington.
You can be confident that we have your best interests at heart at all times. The owners of the business are in the office every day ensuring that our team have all they need to deliver the best results for our clients. We believe it’s the little things that make a big difference.
We’re not interested in short-term results and we see each and every client as a ‘client for life’. We want you to feel part of the family too and we will always fight your corner, even if that means advising you to do nothing at all rather than doing something at the wrong time.
Honesty is not a word always associated with estate agents but honesty is the fuel that drives us at Mountgrange Heritage. We are not your typical Notting Hill or Kensington estate agent. We go beyond what is offered by many of our corporate counterparts and provide you with honest feedback and clear advice every step of the way.
Our honest and transparent approach means our clients have a high level of trust in us to do the right thing for them which is something we are extremely proud of.
We won’t be pushy or use aggressive sales tactics. It’s not the Mountgrange Heritage way. Our team is renowned for being friendly, proactive, attentive and determined, whilst at all times retaining the utmost integrity and professionalism. We listen carefully to your requirements to ensure we can meet or exceed them.
We love pets and understand that, for many of you, they are family too. We’re proud to be one of the first pet-friendly letting agents in London and work with landlords to offer the widest possible range of pet-friendly properties to tenants.
We don’t sit back and wait for things to happen. We proactively market your property to find the perfect buyer or tenant.
Our size means we are more agile than other Notting Hill, North Kensington or Kensington estate agents. We’re not afraid to do things differently to get the right result for you. At Mountgrange Heritage ‘going the extra mile’ is a given, not a bonus.
We are experts in the Notting Hill, Kensington and North Kensington property market and have more senior team members than most corporate high street agents. This means our team boasts a vast depth of knowledge, empathy and experience. This shows in the accuracy of our valuations, it also comes to the fore when steering difficult situations to successful conclusions.
We are brave enough to put our money where our mouth is and have devised an industry-changing sales fee structure which enables clients to determine the sales commission they wish to pay once we have sold their property, rather than at the point of instruction. Our clients nominate a fee which they feel fairly reflects the level of service we have provided and the result we have achieved. Some have seriously questioned this idea but we feel this shows the level of confidence we have in what we do, and how we do it. . Since adopting this ground breaking approach the majority of our clients have accepted this fee structure rather than electing for a set flat fee. It is true testament to the fact we go above and beyond to deliver the very best service and the optimum result that more than 70% of those vendors have gone on to pay us more than they would do on fixed fee arrangement.