Testimonials

“Excellent personalised service. Pleasant to deal with team. First class level of communications throughout the entire sales process including feedback in respect of prospective purchasers. Proactive and competent guidance regarding the information necessary for buyers and their solicitors. Excellent localised specialised knowledge and friendly office.”


“I have been extremely impressed by the team at Mountgrange who have, at all times, been courteous and helpful, and dealt with a very complex process in a highly intelligent, thoughtful and supportive way.”


“I used other agents but no-one was as flexible and helpful as you. I really got the feeling that your team listened to me and saw me as a person rather than just another enquiry. They provided a more personal, friendly service and I was not passed around from person to person for different parts of the process. I’ve already been recommending you to friends!”


“I actually tried a few different agents to sell my flat. Not only did I receive the best attention and personalised service from MGH compared to other players, they also felt like the only agent that was acting in my best interest rather than the agent trying to make a quarterly sales quota or similar.”


“Your difference is that your service is warm and personable. You are more genuine than other agents and seem to have a real sense of empathy. You were also proactive and really tried to get a sense of what would work for me. Your team was also responsive when my previous purchase didn’t go through and proactively thought of options – in fact I ended up buying outside of the area that I originally looked at because of your suggestions.”


“I thought your service was excellent – the best thing was the honesty. Your team went out of their way to get details on lease extension options for the flat and reverted back with as thorough as information as he could obtain.”


“Your service was excellent. I was quickly provided with relevant area price statistics, including sold prices of similar flats. I received useful opinions on alternative properties I viewed, and helped me make a decision.”


“Your service is good with proactive staff who respond promptly to all requests.”


“There was very little I didn’t like about your service, I got regular updates and think your local area knowledge is good.”


“J.C. sent me the details of the flat very early. He was “on the lookout” for us. Very reactive. And then C.L. was a perfect negotiator. Pro but friendly. And very honourable.”


“In all seriousness I would like to thank you both for making the frustratingly convoluted process of buying a house much more pleasant and straight forward than it usually is. Your modus operandi is a breath of fresh air and I promise to sing the praises of Mountgrange Heritage wherever I go!”


“Thank you for transforming our lives with all your thoughtfulness and energy.”


“We were incredibly lucky to find Mountgrange Heritage and our wonderful flat – without them it would never have happened.”


“The staff are proactive and respond promptly to requests.”


“To the team that made our dream come true! Thank you for your professionalism and friendly support that guided my daughter and I every step of the way to our new front door! Cheers.”


“My husband and I purchased an apartment in Holland Park from Mountgrange Heritage. Your team was professional, personable and swift in all dealings with us and has gone the extra mile with our numerous queries and requests. It has been an absolute pleasure dealing with Mountgrange Heritage.”


“Great team, clear communication and a pleasure to deal with.”


“You were in competition with a big agent and you sold it before them for more than probate. I think that says everything.”


“I had a terrific experience with you! I was constantly kept informed of all viewings in advance and had a text, email or call right after each viewing. My weekly touch point call with you was very helpful. No question was too small and you helped me with finding tradesmen for some work I wanted to get done.”


“Good service. You were all very friendly and professional and I thought your market knowledge was excellent. I chose you because you’re local and have nice staff with a professional attitude who have greatly more manners and professionalism than other large chain agents who do not put the customer first but their own agendas and commission.”


“Your service was excellent; you knew your facts and gave the best reason for pricing and had facts and examples to back it up. We got what you thought we’d get for the flat so that proves you know your market. You were in competition with a big agent to sell my property and you sold it before them for more than probate. I think that says everything.”


“You team has been friendly and helpful throughout, and much more in touch with the status of the sale than anyone else involved (even my own solicitor!). Your marketing was excellent; the photos and details of the property looked fantastic, and it worked too as I had far more visits than expected, and far more offers than I ever hoped for. I have actually enjoyed working with Mountgrange, and will be sad not to have an excuse to talk to you any more!”


“Everything and everyone has been both professional and exceptional. Communication is key throughout this process and Mountgrange have been able to keep us at ease whilst other parties involved do the opposite! The marketing of our property was perfect. A buyer was found within 24hrs of the property going back on the market with Mountgrange.”


“The willingness of your team to help me with the little details – as I live abroad it was harder for me to organise everything without their help. Exemplary customer service.”


“It’s been great working with you from the first contact to the final wrap-up. Everything has been smooth, professional and effective. Good price, good buyer and timely execution. What more could we ask for?”


“Thank you to the team for providing a very professional service, sound advice, good follow-up and communication.”


“Thank you, Mountgrange Heritage for being a good, friendly and attentive agent.”


“You team really know their territory and understands your clients and buyers requirements/expectations well.”


“Good follow through and excellent knowledge of the area”


“Great Price. Constant and efficient feedback”


“We have been thinking more about your fees. We think it unfair that you should receive less than the standard 2.5% fee as we are happy with the outcome and have enjoyed working with you. We do appreciate all the effort you have put in to achieving the sale. Thank again from us both.”


“I am very satisfied with how the Stratford Road team handled the sale of my flat. Your team was totally committed to the process, was proactive and kept me informed at all times. My most sincere compliment is that I agreed to pay a commission at the top rate of 2.5%.”


“Thank you for transforming our lives with all your thoughtfulness and energy.”


“Everything and everyone has been both professional and exceptional. Communication is key throughout this process and Mountgrange have been able to keep us at ease whilst other parties involved do the opposite!”


“Good service, I admire your persistence and would recommend you to others.”


“From the very first phone call to the very last email we were received warmly and professionally, it was this warmth above all that made us choose to go with Mount Grange Heritage as our agents. We were glad we did as we continued to receive this personal touch throughout the process. The sale of our flat was by no means straight forward and at times very bumpy, we were always kept very well informed and up-to-date and they reassured us with their positivity and relentless efforts to make sure a sale was completed as soon as possible. I would have no hesitation in using or recommending them again.”


Yesterday, my wife and I had the pleasure of exchanging contracts on 64 Wallingford Avenue. I have lived there for 40 years!! Thanks to Tim, Shauna and the whole team at St Helens the process has been perfect. They really are fantastic assets to your company, always well manouevred, attentive and extremely patient with regards to our needs. I really cannot be more satisfied with the whole experience. Thanks again to Tim, Shauna and any other members of your team.We cannot wait to complete in July.”


”Thank you Shauna, Couldn’t have done it without you and Tim. Truly looking forward to the summer in my new home.”


If you’ve recently dealt with us and would like to comment, please get in touch. We’re always keen to hear your feedback – email us or call us on 020 7221 2277.